• Latest
  • Trending
  • All
SaaS Unicorn AppsFlyer Delivers World-class Customer Support with Hiver

SaaS Unicorn AppsFlyer Delivers World-class Customer Support with Hiver

October 1, 2020
This Dubai club launches classic games night with unlimited drinks

This Dubai club launches classic games night with unlimited drinks

March 5, 2021
Thai Woman Finds Lump of Whale Vomit Worth Crores While Walking On Beach

Thai Woman Finds Lump of Whale Vomit Worth Crores While Walking On Beach

March 5, 2021
Emily Ratajkowski’s High-Voltage Maternity Style In 10 Looks 

Emily Ratajkowski’s High-Voltage Maternity Style In 10 Looks 

March 5, 2021
Elon Musk’s SpaceX Starship Lands, Then Explodes, Watch Video

Elon Musk’s SpaceX Starship Lands, Then Explodes, Watch Video

March 5, 2021
Kangana Ranaut Says Paid Smear Campaign Against Her Started by ‘Jilted Obsessed Lover’

Kangana Ranaut Says Paid Smear Campaign Against Her Started by ‘Jilted Obsessed Lover’

March 5, 2021
Piers Morgan slammed pregnant Emily Ratajkowski for ‘Completely Naked’ Photoshoot

Piers Morgan slammed pregnant Emily Ratajkowski for ‘Completely Naked’ Photoshoot

March 5, 2021
I-T Department finds discrepancy worth Rs 300 cr after raid at Anurag Kashyap, Taapsee Pannu, Phantom films premises

I-T Department finds discrepancy worth Rs 300 cr after raid at Anurag Kashyap, Taapsee Pannu, Phantom films premises

March 4, 2021
Step inside the world’s first space hotel with rooms, restaurants, expected to open for business in 2027

Step inside the world’s first space hotel with rooms, restaurants, expected to open for business in 2027

March 4, 2021
Kieron Pollard Smashes 6 Sixes in an Over in International Cricket, Watch Video

Kieron Pollard Smashes 6 Sixes in an Over in International Cricket, Watch Video

March 4, 2021
Kareena Kapoor Khan-Saif Ali Khan’s first picture after welcoming second baby out

Kareena Kapoor Khan-Saif Ali Khan’s first picture after welcoming second baby out

March 4, 2021
Modelling was Never an Option for Me, Couldn’t Afford Grooming Classes: Miss India Runner up Manya

Modelling was Never an Option for Me, Couldn’t Afford Grooming Classes: Miss India Runner up Manya

March 4, 2021
Travelling to Poland, Avoid quarantine by getting vaccinated

Travelling to Poland, Avoid quarantine by getting vaccinated

March 3, 2021
Friday, March 5, 2021
Buzzyoo
  • Home
  • Viral
  • Trending
  • World
  • BuzzyooTV
  • Sci & Tech
  • Fashion & Lifestyle
    • All
    • Romance
    Emily Ratajkowski’s High-Voltage Maternity Style In 10 Looks 

    Emily Ratajkowski’s High-Voltage Maternity Style In 10 Looks 

    Margot Robbie to Elle Fanning, red carpet looks from Golden Globes 2021

    Margot Robbie to Elle Fanning, red carpet looks from Golden Globes 2021

    Elena Fernandes burns internet as she poses in sexy lingerie

    Elena Fernandes burns internet as she poses in sexy lingerie

    Kirti Kulhari looks stunning in these pictures

    Kirti Kulhari looks stunning in these pictures

    Ananya Panday Wants Burger In Style But She Looks Like A Snack Herself!

    Ananya Panday Wants Burger In Style But She Looks Like A Snack Herself!

    Disha Patani looks hot and stunning in these pictures

    Disha Patani looks hot and stunning in these pictures

    Malavika Mohanan Looks Sexy In This Outfit, See Her Hottest Photos

    Malavika Mohanan Looks Sexy In This Outfit, See Her Hottest Photos

    Surbhi Chandna raises heat with her latest hot pictures

    Surbhi Chandna raises heat with her latest hot pictures

    Hina Khan looks very hot and sexy in her latest photoshoot

    Hina Khan looks very hot and sexy in her latest photoshoot

  • Cricket
  • ENTERTAINMENT
    Kangana Ranaut Says Paid Smear Campaign Against Her Started by ‘Jilted Obsessed Lover’

    Kangana Ranaut Says Paid Smear Campaign Against Her Started by ‘Jilted Obsessed Lover’

    Piers Morgan slammed pregnant Emily Ratajkowski for ‘Completely Naked’ Photoshoot

    Piers Morgan slammed pregnant Emily Ratajkowski for ‘Completely Naked’ Photoshoot

    I-T Department finds discrepancy worth Rs 300 cr after raid at Anurag Kashyap, Taapsee Pannu, Phantom films premises

    I-T Department finds discrepancy worth Rs 300 cr after raid at Anurag Kashyap, Taapsee Pannu, Phantom films premises

    Kareena Kapoor Khan-Saif Ali Khan’s first picture after welcoming second baby out

    Kareena Kapoor Khan-Saif Ali Khan’s first picture after welcoming second baby out

    Janhvi Kapoor Praises Her Dostana 2 Co-Star Kartik Aaryan For ‘Taking On A Role That Most Actors Would Shy Away From’

    Janhvi Kapoor Praises Her Dostana 2 Co-Star Kartik Aaryan For ‘Taking On A Role That Most Actors Would Shy Away From’

    Priyaank Sharma and Shaza Morani’s Hindu Wedding Postponed Due to Covid-19 Restrictions

    Priyaank Sharma and Shaza Morani’s Hindu Wedding Postponed Due to Covid-19 Restrictions

    Kishwer Merchant and Suyyash Rai all set to embrace parenthood

    Kishwer Merchant and Suyyash Rai all set to embrace parenthood

    Ileana D’cruz replied to a fan who asked if she’s ever gone through cosmetic surgery

    Ileana D’cruz replied to a fan who asked if she’s ever gone through cosmetic surgery

    Jasmin Bhasin Opens Up On Twitter War With Rubina Dilaik Fans: “Let’s Give Up What Weighs Us Down & Fly”

    Jasmin Bhasin Opens Up On Twitter War With Rubina Dilaik Fans: “Let’s Give Up What Weighs Us Down & Fly”

  • News
Buzzyoo
No Result
View All Result

SaaS Unicorn AppsFlyer Delivers World-class Customer Support with Hiver

by BuzzYoo
October 1, 2020
in Business
2 min read
0
SaaS Unicorn AppsFlyer Delivers World-class Customer Support with Hiver
Share on FacebookShare on Twitter

AppsFlyer, a SaaS mobile marketing analytics and attribution platform, deployed Hiver, a Gmail-based customer service solution, to seamlessly manage customer queries and provide on-time support. 

 

RelatedPosts

Nimbella, Postman and HackerEarth Announce 2 Weeks Coding Tourney #DeveloperIPL 2020 Game

The World’s First Online Service Booking for Event Management & Wedding Planning is here

Ujwal Nirgudkar Appointed as Member of Oscar Academy’s Science & Technology Council

With Hiver, the AppsFlyer team creates customizable workflows that improve internal collaboration and ensure customer queries are automatically routed to the right team members. This helps the team save a lot of time spent on manually assigning work and has in turn, resulted in faster response times. 
 

AppsFlyer works with more than 12,000 customers, including leading brands like Walmart, Nike, HBO, Tencent, and NBC Universal. Their 900+ employees are distributed over 18 countries. AppsFlyer has grown phenomenally over the years, earning the coveted ‘Unicorn’ status recently. 

 

The customer service team at the company uses a group email to handle customer queries on billing, invoices, pricing packages, and payments. Before using Hiver, there was no system in place to assign customer emails to team members and keep track of them till the point of resolution. Consequently, the team had no way of knowing who was working on what query. This was made worse by the fact that there were no SLAs in place – to check if emails were responded to on time. Moreover, each team member would always have to constantly switch between two email accounts: their work inbox and the group email.
 

But after they got on Hiver, AppsFlyer employees started managing all customer emails right from their Gmail work inbox. Every query now has a dedicated owner and can be tracked in real-time – ensuring greater accountability within the team. Internal collaboration has also become smoother with the team using Hiver’s Email Notes to have interactions around queries, loop in team members, ask questions, and more.

 

Through powerful email workflows, faster internal collaboration, and greater visibility into queries, AppsFlyer manages customer conversations with ease, and delivers better and faster customer support. 

 

Niraj Ranjan Rout, Co-founder, and CEO of Hiver said, “We are extremely delighted to be working with AppsFlyer and helping them deliver outstanding customer service. While a lot of companies are facing challenges with remote work, AppsFlyer has moved past the challenges they were facing with email management towards successful collaboration and improved customer satisfaction.”

 

Michelle Reznick, Billing, and Collections Team Leader at AppsFlyer said, “It has been extremely amazing since we have started using Hiver. I know all incoming emails are picked at the right time. We’ve seen a drastic improvement in meeting SLAs. I am happy that our customers are getting a much better experience now.”

 

About Hiver

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps teams collaborate better and make sure all queries are answered on time, by the right people.

This post is automatically published via newsvoir.com

Share1Tweet1Share
BuzzYoo

BuzzYoo

Related Posts

Nimbella, Postman and HackerEarth Announce 2 Weeks Coding Tourney #DeveloperIPL 2020 Game
Business

Nimbella, Postman and HackerEarth Announce 2 Weeks Coding Tourney #DeveloperIPL 2020 Game

October 6, 2020
The World’s First Online Service Booking for Event Management & Wedding Planning is here
Business

The World’s First Online Service Booking for Event Management & Wedding Planning is here

October 6, 2020
Ujwal Nirgudkar Appointed as Member of Oscar Academy’s Science & Technology Council
Business

Ujwal Nirgudkar Appointed as Member of Oscar Academy’s Science & Technology Council

October 6, 2020
Vision to Empower Over 10 Lakh Girl Child by 2030: BBG Foundation
Business

Vision to Empower Over 10 Lakh Girl Child by 2030: BBG Foundation

October 5, 2020
Load More
Buzzyoo

Copyright © 2019 Buzzyoo.

Links

  • About Us
  • Advertise with us
  • Privacy Policy
  • Terms and Conditions
  • Politics
  • Business
  • Travel
  • FOOD & DRINKS

Follow Us

No Result
View All Result
  • Home
  • Viral
  • Trending
  • World
  • BuzzyooTV
  • Sci & Tech
  • Fashion & Lifestyle
  • Cricket
  • ENTERTAINMENT
  • News

Copyright © 2019 Buzzyoo.

Login to your account below

Forgotten Password? Sign Up

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In