Imagine chatting with your chatbot about the chances of sudden showers on a summer morning or about the new traffic bottleneck to avoid on the way to operate. Once at your workplace, imagine finding the content you just wished to read with a special on the product you needed to buy. Well, we don’t need to see any longer.
Chatbots, over 40,000 of them, are our new technology friends, on our selected texting interface. They aim to interact with us, response our concerns or just, pay attention to us. No wonder then that over 80% global company is investing in chatbots with desires of preserving over $8 million yearly and the market is growing at over 30% annually.
The best ones will not just show better performance metrics in terms of engagement, speed and satisfaction but also have a strong character and design which make us want to talk with them and not make the conversation artificial.
With more organizations searching for, a chatbot to track mental health, a chatbot to teach lessons to kids who cannot afford tutors or a chatbot to help drive disease prevention may not be too far later on. Until then, we would like the chatbots to become better conversationalists. After all, that’s what they’re saying to do – bring the art of conversation back to technology.
In a nutshell, chatbots make a new, wiser way for purchasers to get the information they need and engage with your business, products or services. Rather than opening a new app, they offer personalized solutions and seamless integrations inside the messenger apps your company is already using hours on end each day.
So, no surprise, chatbots are reshaping the way companies do business online from retail store to medical care, financial, expenses and more.
And, just the way real-life robots have taken over production, the question is when these AI chatbots will be displacing telemarketers, customer service reps, or sales personnel even.